Product Support Assistant – Airport Retail

About the role

The Product Support Assistant works within the airport retail environment, handling stock movements, visual merchandising and supporting duty‑free operations. The role involves both full‑time and part‑time shift patterns, including rotating and midnight shifts.

Key responsibilities

• Receive, label, pick, pack and transfer incoming deliveries across stores and terminals.
• Conduct regular stock checks, maintain inventory accuracy and complete related documentation.
• Replenish store displays, uphold visual merchandising standards and assist with online order fulfilment (e.g., IShop Changi).
• Inspect items for defects, process returns or replacements, and handle liquor and tobacco products in compliance with regulations.
• Deliver duty‑free items to departure gates before flight closure times.
• Keep storerooms and work areas clean, organised and safe.
• Support ad‑hoc duties assigned by supervisors or retail managers.

Required profile

• Minimum N‑Level qualification or equivalent.
• Ability to lift and move cartons weighing 10 kg to 25 kg.
• Organised, self‑motivated and able to thrive under pressure.
• Willingness to work retail hours, including rotating and midnight shifts.
• Must be at least 21 years old to handle liquor and tobacco products.

Required skills

What we offer

• Monthly allowances up to SGD 230.
• Annual leave of 12–18 days per calendar year.
• Medical and dental insurance.
• Joining bonus of SGD 600 for local full‑time hires (subject to terms and conditions).