Regional Commercial Process Manager

About the role

Grab is Southeast Asia's leading superapp, and its Sales Operations team partners with Commercial and Product to design sales processes across the region. As Regional Commercial Process Manager, you will drive the strategic transformation, governance and optimization of the end-to-end lead-to-cash process across all regional commercial markets and products. You will lead the Sales CRM digitalization roadmap and manage a team of Commercial Process Analysts.

Key responsibilities

• Manage, coach and develop the Commercial Process Analyst team, allocate resources, set milestones and align the team with regional business goals and technology roadmaps.
• Own the regional lead-to-cash process architecture, establish governance frameworks and standardized SOPs, and turn commercial strategies into scalable, CRM-integrated workflows.
• Evaluate regional process variance, enforce governance while accommodating local market nuances.
• Lead the deployment of AI-powered sales tools, CRM platforms and predictive analytics, and partner with Product, Tech and BI teams on automation and system enhancements.
• Act as the main regional stakeholder for enterprise-wide sales transformation programs.
• Run executive alignment workshops with regional heads of Sales, Marketing, Finance and Product, and turn performance data and process metrics into insights for leadership.

Required profile

• 6+ years of experience in Commercial Operations or Sales Process Engineering, including leading CRM and AI-driven digital transformations.
• Experience leading direct reports or project teams.
• Advanced project management skills and the ability to influence senior regional leaders.

Required skills

• Designing lead-to-cash processes and implementing CRM systems such as Salesforce and HubSpot.
• Using AI-enabled sales enablement tools.

What we offer

• Term life insurance and comprehensive medical insurance.
• Parental and birthday leave, plus volunteering leave.
• A confidential assistance programme for employees and their families.
• FlexWork arrangements such as differentiated hours.