Renewal Account Manager (SaaS/Technology)

About the role

A leading industrial technology company focused on digital transformation through software, automation and data-driven solutions is looking for a commercially driven Renewal Account Manager. The role manages customer renewals, drives revenue retention and identifies growth opportunities within an existing customer portfolio, protecting recurring revenue while building long-term relationships.

Key responsibilities

• Manage the end-to-end renewal process for assigned customers.
• Drive customer retention and achieve renewal revenue targets.
• Lead contract, pricing and renewal negotiations.
• Identify upsell, cross-sell and expansion opportunities.
• Proactively identify churn risks and implement mitigation plans.
• Build strong relationships with key stakeholders and decision-makers.
• Partner with Sales, Customer Success, Finance, Legal and Operations teams to ensure successful renewals.
• Monitor customer usage and licensing trends to support renewal strategies.
• Maintain accurate renewal forecasts and pipeline data.
• Support customers in adopting subscription and SaaS-based solutions.

Required profile

• Minimum 5 years of experience in Renewals, Customer Success, Account Management or related SaaS/software roles.
• Proven track record of achieving retention, renewal or recurring revenue targets.
• Experience managing mid-market and enterprise customers.
• Bachelor's degree in Business, Finance or a related discipline.
• Experience in a multinational environment is preferred; regional travel is required.

Required skills

• Strong commercial negotiation and stakeholder management skills.
• Good understanding of SaaS, subscription licensing and recurring revenue models.
• Analytical skills with forecasting and pipeline management experience.
• Proficiency in CRM systems, Microsoft Excel and PowerPoint; Power BI is an advantage.