Renewal Success Lead - Renewal Automation APJ

About the role

Hewlett Packard Enterprise is hiring a Renewal Success Lead for its Renewal Automation platform across the APJ region. The role drives onboarding, activation and long-term adoption of the Renewals Automation platform for direct and indirect routes to market, ensuring sales teams, distributors, resellers and customers have a consistent, high-quality renewal journey. It is an onsite position based at an HPE office.

Key responsibilities

• Deliver platform demonstrations to internal sellers, distributors, resellers and direct customers, and lead onboarding workshops, walkthroughs and activation sessions
• Manage end-to-end onboarding for all geographies, working with internal SMEs, the Renewal Platform Partner and the onboarding consultant
• Design and evolve global onboarding frameworks, readiness checklists and implementation playbooks for channel and direct seller teams
• Run partner and direct sales readiness assessments, support launch activities with top distributors and resellers, and track adoption metrics and risk indicators
• Capture feedback from sellers, partners and customers, escalate issues, and document the onboarding methodology, templates, guides and FAQs
• Monitor partner performance after go-live and provide adoption rate metrics
• Represent seller and partner feedback in program governance and propose improvements to the onboarding model

Required profile

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 10+ years of experience
• Proven track record of moving partners/customers from pilot to full-scale adoption, with more than 70% platform adoption within 90 days of go-live
• Experience onboarding multiple concurrent enterprise partners with complex organisational structures
• Comfortable working across cultures and time zones; experience with Americas, EMEA or APJ markets preferred
• Willingness to travel up to 40% for critical onboarding milestones

Required skills

• Change management and adoption expertise in B2B SaaS environments
• Understanding of two-tier distribution models, partner profitability structures and reseller workflows
• Hands-on SaaS implementation experience and proficiency in CRM platforms, analytics tools and project management systems
• Ability to understand API integrations, data mapping and SaaS architecture
• Program management, KPI definition and presentation, and executive communication