Reservations Executive

About the role

Pullman Singapore Hill Street, a 350-room hotel in Singapore belonging to the Accor group, is looking for a Reservations Executive. The role handles guest inquiries and bookings across phone, email and online channels, while working closely with the front office, revenue and sales teams.

Key responsibilities

• Handle guest inquiries and reservations via phone, email and online channels
• Process reservations accurately and on time
• Tell guests about hotel facilities, services and promotions
• Maximise room revenue and occupancy through upselling and cross-selling
• Work with the front office, revenue and sales teams to keep operations smooth
• Resolve guest complaints and issues promptly and professionally
• Maintain accurate records of reservations and guest preferences
• Attend briefings, meetings and trainings assigned by management
• Report complaints, incidents or irregularities to management

Required profile

• Minimum diploma in hospitality or a related field
• At least 1 year of experience in a similar role in the hospitality industry
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational skills
• Ability to work in a fast-paced environment
• Speaking other languages and a basic understanding of local languages is an advantage

Required skills

• Proficiency in Microsoft Office
• Knowledge of Opera is advantageous but not compulsory

What we offer

• Centralised location, walking distance from City Hall MRT
• Five-day work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday leave and family care leave
• AWSF&B and worldwide hotel discounts