Room Attendant

About the role

Mondrian Singapore Duxton, the first Mondrian hotel in Singapore and part of the Ennismore hospitality group, is looking for a Room Attendant. Working under the guidance of the Director of Housekeeping or another authorised person, the role keeps guest rooms and associated areas clean, neat and well maintained.

Key responsibilities

• Clean and service bedrooms, bathrooms and associated areas to the required standard of hygiene
• Re-sheet rooms daily with clean linen, remove creases, dust furniture, fully clean bathrooms, replenish guest supplies and stationery, and vacuum thoroughly
• Record serviced rooms on the duty phone, report and record rooms that cannot be serviced
• Replenish VIP gifts daily and water and replenish guest room flowers and plants as needed
• Dispose of rubbish and dirty linen correctly, use and store materials properly, and keep equipment in good working order, reporting faults immediately
• Build a respectful rapport with guests, handle their requests and complaints promptly with follow-up, and refer to others when necessary
• Follow key-signing procedures, hand in lost property to the Assistant Housekeeper, and assist in stocktaking and special cleaning projects
• Treat hotel linen according to Housekeeping standards, handle guest property correctly, and report damage to bedding, curtains, blinds and soft furnishings, as well as shortages of linen, supplies or equipment
• Complete any special projects or reasonable requests from the department head or hotel management

Required profile

• Previous housekeeping experience is an asset
• Warm and caring personality
• Ability to work cohesively in a team with minimal supervision
• Ability to anticipate and focus on guest needs, staying professional and welcoming