Sales Account Manager - Probe Card & Service Business

About the role

FormFactor, Inc., a provider of test and measurement technologies for the semiconductor industry, is looking for a Sales Account Manager for the SEA market. The incumbent is accountable for generating Probe Card, System and Service sales revenue, building strong customer relationships and ensuring service levels, quality and safety meet customer expectations.

Key responsibilities

• Understand customer requirements and market conditions, and generate sales revenue forecasts
• Act as the key customer interface, managing sales project management and customer satisfaction metrics
• Build strong customer relationships and ensure service levels meet expectations
• Ensure timely internal communication so strategies can be developed to optimise market penetration
• Develop key account strategies and manage cross-account strategy discussions
• Negotiate and prepare cost sheets for business and project justifications
• Prepare quotations including pricing, delivery and payment terms
• Lead program management for key technical programs such as competitive evaluations

Required profile

• Engineering degree with at least 6 years of relevant experience in sales or marketing roles
• At least 8 years of related experience with a Bachelor's degree, or 6 years with a Master's, or 3 years with a PhD
• Good knowledge of the probe card, probe station, prober and service business
• Demonstrated track record of developing new business and engaging new customers
• Class 3 driving licence and own car

Required skills

• Strong negotiation and project management skills
• Effective customer relationship management
• Proficiency in MS Office, especially spreadsheets and presentations
• Ability to interface with senior management and highly technical engineers
• Leadership skills and willingness to take on stretch assignments