Sales Manager (Leisure)

About the role

The Sales Manager (Leisure) expands the high-value leisure client base and builds strong relationships with global markets, luxury agencies and travel partners. The role drives revenue growth through strategic sales initiatives, exceptional client service and proactive business development, working with internal teams to maximise opportunities and deliver memorable experiences for discerning guests.

Key responsibilities

• Manage and grow a designated luxury leisure portfolio, driving revenue and expanding the client base
• Develop and execute action plans aligned with hotel strategy, analysing market trends to maximise business volume and room rates
• Build and maintain relationships with travel trade partners, luxury agencies, tour operators and clients, following up on all leads promptly
• Understand luxury guest expectations, service standards and hotel offerings (Spa, F&B, Leisure packages) and deliver exceptional after-sales service
• Negotiate contracts and maintain multiple levels of client contact to strengthen long-term relationships
• Represent the hotel at international tradeshows and industry events, and track performance through regular sales reports and account management

Required profile

• Bachelor's degree in Business, Sales & Marketing or equivalent
• At least 5 years of experience in luxury hotels

Required skills

• CRM systems such as Opera Cloud or other hotel CRM tools
• Microsoft Office (Excel, PowerPoint, Word) for reporting, presentations and analysis
• Familiarity with market intelligence and competitor benchmarking tools
• Digital sales platforms and online booking engines
• Data analysis and reporting for revenue tracking, KPIs and forecasting