Scrum Master – Agile Delivery Lead

About the role

The Scrum Master will enable Agile delivery for our CRM solutions by coaching teams, facilitating Scrum ceremonies, and ensuring smooth execution of initiatives. This role works closely with Project Managers, QA, integration teams, and business stakeholders to deliver scalable, secure, and high‑quality technology solutions across Singapore.

Key responsibilities

• Facilitate all Scrum ceremonies (Daily Stand‑ups, Sprint Planning, Reviews, Retrospectives).
• Coach teams on Agile principles, Scrum practices, and continuous improvement.
• Promote a servant‑leadership mindset and high team accountability.
• Partner with Product Owners, Solution Architects, Business Analysts, and Business Users to refine backlogs and manage dependencies.
• Translate business priorities into executable Agile delivery plans.
• Ensure CRM delivery complies with enterprise security, data privacy, audit, and regulatory standards.
• Support release governance, change management, and CAB processes where applicable.
• Proactively surface delivery risks, technical debt, and cross‑team dependencies.
• Track and report Agile metrics (velocity, capacity, burn‑down, flow efficiency).
• Drive improvements in delivery predictability and quality.

Required profile

• Strong knowledge of Agile/Scrum and the Software Development Life Cycle (SDLC).
• Experience managing dependencies across integration, data, and platform teams.
• Excellent facilitation, communication, and stakeholder‑management skills.
• Scrum Master certification (CSM, SAFe SM) preferred.
• Experience in financial services, insurance, or regulated environments is a plus.

Required skills

• Agile methodology
• Scrum framework
• Software Development Life Cycle (SDLC)
• Jira
• Confluence