Senior Account Manager – Enterprise Accounts, ASEAN

About the role

PatSnap, a global pre-IPO SaaS company that helps organisations use their intellectual property and research and development more effectively, is hiring a Senior Account Manager for its Singapore headquarters. You will drive new business growth and own retention and expansion across a portfolio of key enterprise accounts in the ASEAN territory, balancing the hunt for new logos with growing existing accounts.

This is an in-office position at the Singapore headquarters at 75 High Street, Singapore.

Key responsibilities

• Develop new business with leading enterprises and promising SMEs, leading the full sales cycle from needs discovery and solution design to negotiation and contract closure.
• Build a strong pipeline and manage the sales funnel with a data-driven approach and accurate forecasting against targets.
• Negotiate commercial agreements to close new logos and expand existing accounts.
• Own and manage a portfolio of key enterprise accounts, driving renewal and expansion.
• Identify upsell and cross-sell opportunities and manage the entire customer lifecycle.
• Build relationships with senior stakeholders across R&D, IP, legal and innovation functions, acting as a trusted advisor.
• Conduct customer onboarding meetings and quarterly business reviews, and resolve escalations and client issues.
• Stay current on product updates to explain their value to clients.

Required profile

• Bachelor's degree or above; a background in business, chemistry, engineering or a related field is a plus.
• 5+ years of B2B sales experience, preferably in enterprise SaaS, IP services, R&D tools or technology solutions.
• Sales and account management experience with customers in the ASEAN region.
• Proven experience managing key or strategic accounts with complex buying processes.
• Experience selling into R&D, IP, legal or innovation teams is highly preferred.
• Proficiency in English is required; additional Asian languages are a plus.

Required skills

• Strong consultative selling and stakeholder management skills.
• Ability to communicate complex technical or data-driven solutions clearly and compellingly.
• Self-motivated, results-oriented, and comfortable in a fast-paced, international environment.