Senior Analyst, Information System Management (Corporate)

About the role

The Information Technology Group (ITG) at FTI Consulting supports the business goals of the firm. The Senior Analyst acts as a bridge between the IT organization and business users, combining technical and analytical skills with the ability to understand business needs and communicate with non-technical stakeholders. The role provides end-user support for FTI's financial systems and supports projects such as integrations and acquisitions, and covers the assessment, identification and functional definition of requirements and solutions.

Key responsibilities

• Manage and resolve support requests for TM1, Datamart and Unit4 ERP through ServiceNow
• Administer, maintain and support the TM1 environment so it stays reliable, accurate and aligned with business needs
• Investigate and solve complex issues, going beyond the immediate symptom to find the root cause
• Use SQL to investigate data, troubleshoot problems, identify anomalies, resolve interface errors and validate reporting results
• Translate business needs into technical solutions by working with non-technical users to gather requirements
• Contribute to TM1 projects and enhancements to improve functionality, processes, reporting and user experience

Required profile

• General background in IT, Finance, Economics or Tax
• Wide-ranging technical experience and ability to exercise technical judgement
• Strong analytical, critical thinking and problem-solving skills, with attention to detail and data accuracy
• Ability to communicate technical findings clearly to technical and non-technical audiences
• Independent work with collaboration across functions; general supervision

Required skills

• Strong SQL experience, querying and analysing data across multiple tables and sources
• ServiceNow for ticket management
• TM1, Datamart and Unit4 ERP
• Preferred: Bachelor's degree in IT, Business Analytics or a related field, ERP support, data validation and reconciliation, and planning/analytics/reporting applications