Senior Assistant Manager – Central Administration & Governance (Academic Services)

About the role

The Senior Assistant Manager / Manager will support the Office of Academic Services (OAS) in delivering end‑to‑end academic administration for roughly 33,000 students. Working closely with the Director and cross‑university stakeholders, the role drives process improvement, workflow optimisation and digital enablement to create efficient, scalable operations.

Key responsibilities

• Analyse existing workflows to identify inefficiencies, bottlenecks, risks and improvement opportunities.
• Document current (as‑is) processes and contribute to the design of future (to‑be) processes and roadmaps.
• Support digitalisation and automation initiatives, including the selection and implementation of workflow tools and RPA solutions.
• Collaborate with citizen developers, IT teams and business stakeholders to test, review and roll out new solutions.
• Ensure all process changes comply with university policies, governance standards and risk controls.
• Coordinate departmental and university‑wide projects, tracking scope, milestones, risks and deliverables.
• Prepare progress updates, briefing materials and communication artefacts for senior management.

Required profile

• Degree in Business, Information Systems or a related discipline.
• Proven experience in process analysis, improvement and digital transformation within a large organisation.
• Strong stakeholder management and ability to work in loosely defined, evolving contexts.
• Project governance and basic project management experience.

Required skills

• Robotic Process Automation (RPA) tools.
• Workflow automation platforms.