Senior Assistant Manager – Central Administration & Governance (Academic Services)

About the role

The Senior Assistant Manager / Manager will support the Office of Academic Services (OAS) in delivering efficient, student‑centred academic administration for roughly 33,000 undergraduate and postgraduate students. Working closely with the Director and cross‑university stakeholders, the role drives process improvement, workflow optimisation and digital enablement across OAS.

Key responsibilities

• Analyse existing workflows to identify inefficiencies, bottlenecks, risks and improvement opportunities.
• Document current (as‑is) processes and contribute to the design of future (to‑be) processes and road‑maps.
• Lead process‑improvement, digitalisation and automation initiatives, including the use of workflow tools and RPA.
• Collaborate with citizen developers, IT teams and business stakeholders to implement, test and review solutions.
• Ensure all process changes comply with university policies, governance requirements and risk controls.
• Support planning, coordination and delivery of departmental and university‑wide projects, tracking scope, milestones, risks and deliverables.
• Coordinate stakeholders, maintain project documentation and manage change communication, training and adoption.
• Prepare progress updates and briefing materials for senior management decision‑making.

Required profile

• Degree in Business, Information Systems or a related discipline.
• Experience in analysing and redesigning administrative processes.
• Proven ability to manage projects in evolving, loosely defined contexts.
• Strong stakeholder management and communication skills.

Required skills

• Robotic Process Automation (RPA)
• Workflow automation tools

What we offer

• Opportunity to shape future‑ready academic services at a leading university.
• Collaborative environment with cross‑functional teams.
• Professional development in digital transformation and governance.