Senior Client Manager

About the role

NTT DATA is looking for a Senior Client Manager to manage and grow relationships with its clients. The main focus is driving land, expansion and renewals across all solutions within assigned accounts, taking full ownership of each account and ensuring client satisfaction throughout its lifecycle. The role works closely with vendors and partners, using the company's sales tools and methodologies to manage accounts, opportunities, pipelines and forecasts.

Key responsibilities

• Manage and grow client relationships, acting as the main point of contact and maintaining open communication channels.
• Drive land, expansion and renewals across all solutions in assigned accounts.
• Use sales tools and methodologies to manage accounts, opportunities, pipelines and forecasts.
• Identify current client needs, articulate how solutions meet them, and encourage clients to explore additional services to nurture revenue growth.
• Develop governance and compliance policies to manage risk and ensure financial governance and compliance within the area of specialization.

Required profile

• Advanced experience in global partner management, sales environments and customer service.
• Experience in the IT or professional services industry, focused on business development and/or sales.
• Bachelor's degree or equivalent in business or a sales-related field.

Required skills

• Strong business acumen in sales, planning and leveraging tools and data.
• Knowledge of the company's offerings, client applications, use cases and market trends.
• Ability to link high-value services to specific client needs and outcomes.
• Experience identifying and advancing opportunities at prospects and clients, and coordinating internal and external resources to close deals.
• Prior experience with the Salesforce.com contact platform.