Senior Customer Architect

About the role

As a Senior Customer Architect at Elastic, you will act as a trusted technical advisor, partnering with customers and internal teams to ensure Elastic solutions deliver value and drive adoption.

Key responsibilities

• Define and communicate technical success plans tailored to each customer’s goals and metrics.
• Collaborate with account teams, solutions architects, and service teams to provide ongoing technical coverage and support.
• Identify and eliminate technical frictions to accelerate adoption and increase consumption of Elastic solutions.
• Drive expansion opportunities and help grow annual recurring revenue.

Required profile

• Bachelor’s degree in Computer Science, Engineering, Information Systems or related field (preferred).
• Proven experience as a Solutions Architect, Technical Consultant or Pre‑sales Engineer working with Elastic or similar technologies.
• Strong communication, presentation and relationship‑building skills.

Required skills

• Hands‑on experience with Elasticsearch, Logstash and Kibana (Elastic stack).
• Familiarity with Elastic solutions such as Observability, Security or Enterprise Search.

What we offer

• Competitive compensation based on performance.
• Health coverage for you and your family.
• Flexible work locations and schedules.
• Generous vacation and parental leave policies.
• Employee donation matching up to $2,000.