Senior Executive / Assistant Manager, Operations Planning

About the role

The Senior Executive/Assistant Manager, Operations Planning supports the Chief Operating Officer in driving strategy implementation and operational effectiveness across NHG Community Health. The role sits in a team that turns complex operational data into insights for senior decision-making, shaping the division's approach to capacity and resource planning. It covers performance intelligence, capacity strategy and division-wide coordination.

Key responsibilities

• Analyse organisational performance, identify trends, risks and opportunities, and turn data into actionable insights for leadership
• Use quantitative and qualitative data to investigate operational and planning issues and their implications for capacity and service delivery
• Develop performance intelligence tools, indicators and reporting frameworks
• Support capacity planning in key areas such as preventive health, and develop planning frameworks and decision-support tools for future demand
• Coordinate division-wide initiatives and maintain planning and governance frameworks, including a division calendar and prioritisation mechanisms
• Provide secretariat support to workgroups and committees, coordinate meetings and track deliverables
• Build relationships across departments and develop planning tools and communication materials for stakeholder engagement

Required profile

• Bachelor's degree in any discipline; backgrounds in business, economics, public policy, health services, data analytics or industrial engineering are noted as relevant
• 1 to 3 years of experience in operations, planning, strategy or coordination; healthcare or public sector experience is an advantage
• Strong administrative, stakeholder management and project coordination skills
• Strong written and communication skills
• Independent, curious and result-oriented, comfortable with ambiguity

Required skills

• Familiarity with AI tools for research, drafting and analysis
• Proficiency in Microsoft 365, Copilot, Word, PowerPoint and Excel for preparing senior-level materials