Senior Executive / Assistant Manager – Student Care & Pastoral Support

About the role

The Undergraduate Office is looking for a Senior Executive/Assistant Manager to support the Lead, Student Care & Development in delivering timely and caring assistance to undergraduate students facing academic, personal, social or adjustment challenges.

Key responsibilities

• Provide first‑line support, information and regular follow‑up to students, escalating concerns that need further assessment or professional intervention.
• Coordinate student case follow‑up, appointments, referrals and administrative support, including academic support processes.
• Maintain accurate, timely and confidential case records, trackers, summaries and reports.
• Support academic intervention and outreach for students experiencing academic or attendance difficulties, including faculty mentoring referrals.
• Assist with student wellbeing, transition, adjustment and integration programmes – logistics, communications, participation tracking and feedback.
• Maintain student‑care data, assist with reporting and simple analysis, and contribute to process improvement, digitalisation and student‑facing resources.
• Work collaboratively across the Undergraduate Office and with relevant faculty and university support units.

Required profile

• Diploma or degree in Education, Psychology, Social Sciences, Social Work, Counselling, Community Services or a related discipline; other fields with strong interest in student development considered.
• 1–3 years of relevant experience such as youth work, student services, community engagement, mentoring, or volunteering.
• Demonstrated empathy, patience, good listening and interpersonal skills, strong follow‑up and organisational ability, sound judgement and discretion, and excellent written and verbal communication.
• Ability to handle confidential information responsibly.

Required skills

• Proficiency with Microsoft Office suite.
• Familiarity with databases.
• Experience using Microsoft Forms.
• Experience with SharePoint or similar digital collaboration tools.