Senior Executive / Assistant Manager, Student Care & Pastoral Support

About the role

The Undergraduate Office is seeking a Senior Executive / Assistant Manager to support the Lead, Student Care & Development in giving timely and caring support to undergraduate students facing academic, personal, social or adjustment difficulties. It is a developmental role with structured exposure, coaching and on-the-job learning.

Key responsibilities

• Provide first-line support, information and regular follow-up to students, and escalate concerns needing further assessment or professional intervention.
• Coordinate student case follow-up, appointments, referrals and administrative support, including academic support processes.
• Maintain accurate, timely and confidential case records, trackers, summaries and reports.
• Support academic intervention and outreach for students with academic or attendance difficulties, including faculty mentoring referrals.
• Support student wellbeing, transition, adjustment and integration programmes, including logistics, communications, participation tracking and feedback.
• Maintain student-care data, assist with reporting and simple analysis, and support process improvement, digitalisation and student-facing resources.
• Work collaboratively across the Undergraduate Office and with faculty and University support units.

Required profile

• Diploma or degree in Education, Psychology, Social Sciences, Social Work, Counselling, Community Services or a related discipline; candidates from other disciplines with a strong interest in student development and pastoral care may also be considered.
• 1-3 years of relevant experience is advantageous; education, youth work, student services, social services, community engagement, internship, volunteering, mentoring or student-development experience is useful.
• Empathy, patience, good listening and interpersonal skills, strong follow-up and organisation, sound judgement and escalation, confidentiality and discretion, and good written and verbal communication.

Required skills

• Proficiency in Microsoft Office.
• Familiarity with databases, Microsoft Forms, SharePoint or similar digital tools is advantageous.

Only shortlisted candidates will be notified.