Senior Executive Assistant, Zone Operations

About the role

NUHS Population Health & Community Care (PHCC) is the Regional Health Manager for western Singapore, bringing together NUHS hospitals and polyclinics, general practitioners, social care providers and community partners. It is seeking a proactive, detail-oriented Senior Executive Assistant to provide operational and administrative support to Community Operations, which delivers community-based programmes and services that promote healthy lifestyles and improve population health outcomes.

Key responsibilities

• Provide administrative support for the day-to-day operations of Community Care programmes and services.
• Perform data entry, appointment scheduling and billing of services accurately and on time.
• Maintain and update operational databases and systems according to established guidelines.
• Coordinate staff onboarding and offboarding, including access requests, equipment provisioning and account termination, ensuring new hires have access and equipment on day one and departing staff's access is recovered promptly.
• Manage enquiries received by phone and other channels, providing professional and timely assistance to residents, partners and internal stakeholders.
• Monitor and maintain inventory of consumables, equipment and supplies, and coordinate procurement and replenishment.
• Support community events and outreach activities, and undertake other duties assigned by the supervisor.

Required profile

• Diploma in any discipline.
• At least 2 years of relevant experience in administration, operations or customer service.
• Strong organisational skills, attention to detail and accuracy.
• Self-motivated, resourceful and able to work independently and in a team.
• Good interpersonal, written and verbal communication skills.
• Able to work in a fast-paced environment and manage multiple priorities.
• Able to support operational requirements on weekends and public holidays when required.
• Preferred: healthcare, community care or frontline operations experience, and familiarity with administrative systems, scheduling and billing processes.

Required skills

• Proficiency in Microsoft Office (Word, Excel and PowerPoint).