Senior Manager, Merchant Risk Operations, APAC

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is hiring a Senior Manager for its Risk Operations team in Singapore. You will strengthen the global risk control strategy, manage a well-performing risk operations team and ensure the portfolio risk level stays aligned with the enterprise risk appetite.

Key responsibilities

• Lead the APAC Merchant Risk Operations team for Payments and own its end-to-end operational performance, including SLAs, quality, loss metrics and customer impact.
• Oversee the design and execution of merchant monitoring, investigation and escalation workflows across the APAC region.
• Partner with global legal, risk and compliance to implement new policies and control changes efficiently.
• Work with Product and Engineering to evolve risk tooling such as rules engines, case management, AI/LLM-based workflows and analytics surfaces.
• Champion automation and AI to reduce manual work and speed up decisions while keeping strong control standards.
• Drive key performance metrics (fraud ratio, chargeback ratio, etc.) in the MRM team to meet company OKRs.
• Manage stakeholders proactively across risk, compliance, commercial and product, and continuously seek operational excellence.

Required profile

• 8+ years of experience in payments, fintech or acquiring, with at least 3+ years in people management.
• Deep expertise in one or more areas: merchant credit and fraud risk (reserves and exposure), brand risk (AUP and compliance).
• Proven track record managing senior individual contributors in multi-location teams.
• Bachelor's degree or equivalent practical experience; Mandarin is a preferred qualification.

Preferred qualifications

• Strong analytical and data skills, using dashboards and data tools to diagnose issues and measure impact.
• Experience building or scaling risk operations in a global fintech or top-tier payments company.
• Hands-on experience designing risk tooling or automation with Product/Engineering, including AI/ML/LLMs.