Senior Manager, SA&I – Customer Success

About the role

NIQ is seeking a Senior Manager for SA&I to lead its Customer Success team. You will act as a trusted partner for clients, translating their strategic goals into actionable insights and guiding a team of research analysts.

Key responsibilities

• Lead a team of analysts to deliver high‑quality, actionable insights.
• Build and maintain strong relationships with senior client stakeholders.
• Coach, develop, and inspire analysts, fostering career growth and innovative approaches.
• Manage internal stakeholders and projects to ensure client requirements are met.
• Deliver analytics and insights services, including Guided Analytics and NIQ GFK CMI products such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper, and Qualitative research.
• Identify growth opportunities during client engagements and hand them off to Account Development.
• Share best practices and industry knowledge across NIQ‑GFK internal teams.

Required profile

• High‑performing individual with a strong focus on client centricity and satisfaction.
• Proven ability to develop long‑lasting client relationships.
• Awareness of the market landscape, NIQ CMI products, and related processes.
• Experience leading and coaching analytical or research teams.

Required skills