Senior Operations Executive – Indoor Attractions & Experiences

About the role

Mandai Wildlife Group is seeking a Senior Operations Executive to lead the indoor attractions and experiences portfolio. You will ensure safe, efficient, and memorable guest experiences while supporting the group’s rejuvenation plan.

Key responsibilities

• Write, review and update Standard Operating Procedures (SOPs) and Risk Assessments to meet industry standards and internal policies.
• Lead recruitment, onboarding, and training of team members.
• Provide attraction-wide coverage, manage incidents, and communicate with other departments.
• Oversee daily operations, including queue management, crowd control, cleanliness, and show quality.
• Manage ticketing, cash handling, and compliance with safety regulations.
• Gather and act on guest feedback to continuously improve service.
• Identify and implement initiatives to boost business growth, safety, and operational efficiency.
• Plan manpower, conduct performance reviews, and foster a collaborative team environment.
• Assist with reporting, data analysis, wildlife management projects, and other assigned duties.

Required profile

• Diploma or degree.
• Minimum 3 years of relevant experience, preferably in leadership and project management.
• Experience in attractions or similar hospitality settings is an advantage.
• Strong communication skills in written and spoken English.
• Service‑driven, courteous, and confident demeanor.
• Ability to work rotating shifts, including weekends and public holidays.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint