Senior Operations Executive – Indoor Attractions & Experiences
Mandai Wildlife Group · Singapour
Job description
About the role
Mandai Wildlife Group is seeking a Senior Operations Executive to lead the indoor attractions and experiences portfolio. You will ensure safe, efficient, and memorable guest experiences while supporting the group’s rejuvenation plan.
Key responsibilities
- Write, review and update Standard Operating Procedures (SOPs) and Risk Assessments to meet industry standards and internal policies.
- Lead recruitment, onboarding, and training of team members.
- Provide attraction-wide coverage, manage incidents, and communicate with other departments.
- Oversee daily operations, including queue management, crowd control, cleanliness, and show quality.
- Manage ticketing, cash handling, and compliance with safety regulations.
- Gather and act on guest feedback to continuously improve service.
- Identify and implement initiatives to boost business growth, safety, and operational efficiency.
- Plan manpower, conduct performance reviews, and foster a collaborative team environment.
- Assist with reporting, data analysis, wildlife management projects, and other assigned duties.
Required profile
- Diploma or degree.
- Minimum 3 years of relevant experience, preferably in leadership and project management.
- Experience in attractions or similar hospitality settings is an advantage.
- Strong communication skills in written and spoken English.
- Service‑driven, courteous, and confident demeanor.
- Ability to work rotating shifts, including weekends and public holidays.
Required skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Questions fréquentes
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Published 8 hours ago
Expires 1 month from now
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Mandai Wildlife Group
Singapour
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