Senior Product Ops Specialist – Meteorological Services

About the role

GovTech is looking for a Senior Product Ops Specialist to support the National Environment Agency’s (NEA) weather and climate products. The role sits at the intersection of operations, data, and product delivery, working closely with product managers, engineers, forecasters and other stakeholders to ensure reliable, fast and user‑centric weather services for millions of Singapore residents and critical agencies.

Key responsibilities

• Partner with Product Managers as an equal contributor, co‑owning outcome metrics such as platform uptime, forecast delivery speed and user satisfaction.
• Design, implement and maintain DevOps‑driven processes, playbooks and operating standards.
• Build and operate the product intelligence layer – data pipelines, dashboards and feedback repositories – to surface actionable insights.
• Track the impact of insights on product changes and monitor service reliability, flagging issues before they affect users.
• Lead risk and incident management for assigned product areas.
• Drive automation to reduce manual workarounds for forecasters and maintain comprehensive knowledge‑management documentation.

Required profile

• Senior‑level professional with proven experience in product operations, data‑driven decision making and cross‑functional collaboration.
• Strong ability to work with engineering, forecasting operations and business stakeholders to deliver reliable digital products.
• Experience in designing and maintaining operational playbooks, templates and standards.

Required skills

• Proficiency with DevOps tools and platforms.
• Experience building data pipelines and dashboards.
• Knowledge of risk and incident management processes.