Senior Program Manager - FlightSense

About the role

Collins Aerospace, part of RTX, the world's largest aerospace and defence company, is looking for a Senior Program Manager in Singapore to act as the central point of contact and overall programme owner for the FlightSense contract. The role represents the programme externally with the customer and internally across the aftermarket organisation, including MROs, Engineering/Technical, Finance and senior management. It is a hybrid position.

Key responsibilities

• Own Customer Satisfaction, Operational Performance and Financial Performance, ensuring delivery against contractual commitments and business objectives.
• Be accountable for Customer Support Level (CSL) performance and partner with repair and operational sites to build robust recovery plans.
• Own the Estimate at Completion (EAC) financial performance, reviewing monthly and quarterly cost performance, reliability trends, operational performance, improvement initiatives, customer fleet utilization and flying projections to update the EAC model.
• Lead programme governance and performance management, including programme reviews, monthly CSL reviews, EAC reviews, Quarterly Business Reviews and other internal and customer-facing forums.
• Identify emerging operational, financial and contractual risks and drive cross-functional mitigation and recovery actions.
• Lead discussions on performance penalties, service levels and other contractual alignments with Commercial, Legal, Finance and senior leadership, and support customer technical reviews and issue resolution.
• Drive collaboration across the Integrated Programme Team (Field Service Engineering, Airline Support, Sales and Business Development) and build trusted relationships with key customer stakeholders.
• Identify and lead continuous improvement initiatives that improve customer experience, operational performance and programme profitability.

Required profile

• Typically a university degree and a minimum of 10 years of relevant experience, or an advanced degree in a related field and a minimum of 7 years.
• In the absence of a degree, 14 years of relevant experience is required.
• Demonstrated experience in programme management, customer management, operations, aftermarket or a related aerospace environment.
• Experience managing contractual service-level agreements, customer performance metrics and/or commercial penalties is preferred.

Required skills

• Preferred: strong financial acumen, including financial forecasting, EAC management and financial modelling.
• Preferred: proven conflict resolution, issue management and negotiation experience.
• Preferred: experience with commercial aircraft, engines, aerospace components or aftermarket services, and with airlines, MROs or other aviation customers.
• Strong communication and presentation skills with customers, technical experts and senior leadership.