Senior Software Engineer - eOps (Day of Ops)

About the role

Singapore Airlines is looking for a Senior Software Engineer for its eOps (Day of Ops) team. The engineer delivers and manages the airline's flight planning products through technical excellence, infrastructure engineering and DevOps practices, orchestrating end-to-end delivery from planning through production. The role combines servant leadership, project governance and hands-on DevOps to ship secure, reliable and cost-effective applications.

Key responsibilities

• Facilitate stand-ups, planning, reviews and retrospectives, and enforce DoR/DoD.
• Drive backlog readiness with Product Owners, including story mapping, sizing and velocity tracking.
• Remove impediments, manage dependencies across squads and coach Agile/Lean practices.
• Define scope, milestones, timelines, budget and resourcing, and maintain integrated plans.
• Run RAID management, change control (CAB/PGSC) and executive status reporting.
• Coordinate vendors and SOWs, and manage regulatory compliance deliverables and audits.
• Build and maintain CI/CD pipelines (e.g. Jenkins/GitHub), promote trunk-based development and quality gates.
• Manage environments (dev/test/UAT/prod), secrets and configuration, and access control.
• Handle release engineering: runbooks, blue/green/canary, feature flags and post-release validation.
• Support security and quality: secrets scanning, policy gates, test automation and performance testing.
• Provide observability: logging, metrics, tracing, SLOs, alerts, incident response and PIRs, plus cost and capacity optimisation.
• Orchestrate agentic AI integrations, govern model usage and costs, and define KPIs for AI features.
• Work with SIA Infrastructure teams, Business Units (Flight Ops, TMM) and external OEMs, and manage vendor relationships and technical interfaces.

Required profile

• 5-10+ years across Scrum Master/PM and DevOps/ADE roles delivering cloud-native systems.
• At least 2 years of experience in the airlines domain (preferred).
• Strong stakeholder management, communication and servant-leadership skills.
• Proven track record delivering complex cloud and on-premises solutions, and experience managing vendor relationships and technical integrations.

Required skills

• Git and CI/CD (Jenkins/GitHub Actions/GitLab/Azure DevOps)
• Cloud and containers (AWS/Azure/GCP)
• Monitoring and observability (CloudWatch) and security tooling (SonarQube)
• Networking, OS and database fundamentals
• JIRA/Confluence, familiarity with governance and change processes
• Familiarity with Gen AI SDLC and GitHub Copilot
• Certifications: CSM/PSM