Site Reliability Engineering (SRE) Leader

About the role

PatSnap is looking for a hands-on SRE Leader with a strong software engineering background to build and lead its Singapore SRE team. The role combines team leadership with active involvement in technical design and development, improving the reliability of the company's global SaaS platform while building platforms, automation and AI-enabled tools, and contributes directly to the company's broader AI transformation.

Key responsibilities

• Build and develop the Singapore SRE team, setting technical direction and delivery priorities.
• Improve the reliability, security, scalability and engineering efficiency of the global SaaS platform.
• Lead technical projects end to end, contributing hands-on to design, development and production rollout.
• Build internal platforms, developer tools and automation to solve systemic problems and reduce repetitive work.
• Establish and maintain 24/7 on-call coverage through team rotation, take part in on-call duties and lead major incident response and follow-up improvements.
• Strengthen service governance, observability, reliability targets and release safety.
• Identify and deliver practical applications of AI tools and agents that improve engineering productivity, quality or reliability.
• Collaborate with engineering, product and security teams across Singapore, China and other locations.

Required profile

• At least 8 years of experience in software development, platform engineering, SRE or a related field, including leading an engineering team.
• Strong programming skills in at least one language such as Java, Python, Go or JavaScript/TypeScript, with projects delivered from design to production.
• Solid understanding of distributed systems, high-availability architecture and SaaS platforms.
• Hands-on experience with AWS, Kubernetes, CI/CD and observability, including production operations and incident response.
• Practical experience applying AI tools or agents to engineering workflows, able to validate outputs and turn them into repeatable team practices.
• Strong technical judgment, ownership and communication skills, with the ability to develop engineers and drive cross-team delivery.
• Chinese language proficiency is an advantage.

Preferred qualifications

• Experience building internal platforms, developer tools or AI-powered applications from the ground up.
• Contributions to or maintenance of open-source projects.
• Experience delivering AI-enabled tools or workflows adopted by engineering teams.