Social Media & Community Lead

About the role

Hytech is seeking a dynamic Social Media & Community Lead to own and evolve its global social media ecosystem. You will transform social channels into strategic platforms for brand building, customer engagement, product education, and reputation management across multiple markets.

Key responsibilities

• Develop and execute differentiated social media strategies for Facebook, Instagram, X, TikTok, YouTube, LinkedIn and other platforms.
• Manage day‑to‑day operations of global channels, including content calendars, publishing cadence, formats and performance tracking.
• Establish and run social engagement and escalation frameworks for comments, DMs, user feedback, community issues and reputation risks.
• Lead global and regional communities on Telegram, WhatsApp, Discord and similar platforms.
• Partner with Customer Service, Product, Compliance and regional teams to resolve user issues and feed insights back to the business.
• Define social media governance, account ownership, security, naming conventions and lifecycle management.
• Supervise Channel Managers, Community Managers and local social media teams to ensure consistent standards.
• Produce Voice of Customer and community insights to inform brand, product and CX strategies.

Required profile

• 6–9 years of experience in Social Media, Community Management or Digital Content.
• At least 3 years managing official brand social media channels for a global or international brand.
• Proven track record operating social media across multiple markets with an understanding of local audience nuances.
• Hands‑on experience handling social engagement, comment/DM management, social care and customer complaints.

Required skills

What we offer

• Opportunity to shape the social presence of a leading fintech consulting firm.
• Collaboration with cross‑functional teams across a worldwide network.
• Exposure to diverse markets and cutting‑edge digital transformation projects.