Store Manager, Kate Spade IMM

About the role

Kate Spade New York, part of the Tapestry portfolio, is looking for a Store Manager to lead its IMM store in Singapore. The role leads the store to maximize productivity and profitability by building a high-performing team, raising the service environment and driving results through clienteling, omni-channel sales and operational excellence. The manager sets the tone, models brand behaviours and cultivates an inclusive culture.

Key responsibilities

• Lead client and service excellence: coach associates on service standards and selling, drive clienteling and omni-channel strategies (CRM usage, follow-ups, KPIs such as conversion, AOV, UPT, virtual appointments, ship-from-store and BOPIS), and empower the team to resolve customer issues quickly.
• Share customer feedback and product insights with leadership.
• Recruit, onboard, train and motivate the team, set goals, coach and evaluate performance, and build bench strength in an inclusive culture.
• Own store financial performance through forecasting and planning, analyse selling reports and business trends, and collaborate with visual, operations, HR, merchandising and marketing teams.
• Ensure visual directives are followed, store maintenance standards are met and the brand aesthetic is communicated to team and customers.
• Oversee opening/closing routines, cash handling, bank deposits and facility security; manage scheduling and payroll within budget; protect inventory integrity through accurate markdowns, transfers, damages, shipping and receiving.
• Ensure compliance with loss prevention, safety and policy standards, run regular store meetings, and use Microsoft Office and CRM systems for reporting and operations.

Required profile

• 5+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, communication, conflict mediation, time management and data-driven decision-making.
• Ability to work in a fast-paced environment and a flexible schedule, including nights, weekends, peak busy season and public holidays.

Required skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Familiarity with CRM and clienteling tools
• Social media literacy and understanding of live/virtual selling trends