Strategic Account Manager

About the role

GFT Technologies, an AI-centric global digital transformation company, is looking for a highly motivated and detail-oriented Account Manager to join its Singapore team. Working closely with the Global Account Manager, the Account Manager manages a portfolio of existing client accounts, acts as a trusted partner to clients, ensures contractual commitments are met and identifies opportunities for account growth and expansion.

Key responsibilities

• Manage and nurture relationships with assigned existing client accounts and serve as the primary point of contact for day-to-day client engagement.
• Support contract renewals, commercial discussions and pricing reviews.
• Monitor account performance and ensure contractual obligations and service commitments are delivered.
• Work with delivery, operations and leadership teams to address client concerns and drive customer satisfaction.
• Analyze account financials, contract utilization and service performance to identify risks and opportunities.
• Identify and develop upsell, cross-sell and account expansion opportunities.
• Prepare account reports, forecasts, business reviews and renewal plans.
• Support the Strategic Accounts team in executing account strategies and growth plans.
• Maintain accurate account records, pipeline updates and client engagement activities in CRM systems.

Required profile

• 5+ years of experience in Account Management, Client Services, Customer Success or related roles.
• Experience managing commercial or services-based contracts; prior experience in Financial Services, Banking, FinTech, Technology Services or Consulting is highly preferred.
• Proven track record in managing key contracts, account retention and revenue growth.
• Bachelor's degree in Business, Finance, Economics, Technology or a related discipline.

Required skills

• Strong analytical and numerical skills, interpreting commercial and financial data.
• Excellent communication, presentation and stakeholder management skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, CRM and AI tools.