Strategic Client Director, APAC

About the role

Catalent Clinical Supply Services is looking for a Strategic Client Director to join its Project Delivery team and own the development, growth and management of strategic client relationships across the Asia Pacific region. The role covers early-stage client engagement through to opportunity conversion and handover, with end-to-end accountability for the clinical commercial relationship. It suits someone with strong strategic and project management capability who can build trust with decision-makers and work closely with cross-functional teams.

Key responsibilities

• Sponsor and steward assigned strategic clients, acting as the senior escalation point and voice of the customer
• Lead client governance forums such as Executive Business Reviews, QBRs, quality reviews and strategic workshops, and report on client health, risks and performance
• Shape early scientific, operational and strategic discussions, guide protocol feasibility reviews and early operational planning
• Partner with Business Development on proposals and contracting readiness, and identify expansion and cross-service opportunities
• Ensure a smooth transition from pre-award to delivery, oversee delivery performance and coach cross-functional teams
• Support project management resource and capability plans and stay up to date on the service portfolio, industry trends and the competitive landscape

Required profile

• Bachelor's degree in a relevant scientific subject area or equivalent
• 8 years of experience in client-facing project management or customer services in the pharmaceutical and/or life sciences industry; clinical trials experience preferred
• In-depth knowledge of the pharmaceutical, biotechnology, research and clinical development landscape, and of the drug development lifecycle, regulatory pathways and filings
• Fluent English; fluent Mandarin is an advantage
• Willingness and ability to travel as required

Required skills

• Strong understanding of clinical services business models and end-to-end clinical program execution
• Proficiency in Microsoft Office, including Microsoft Project
• Ability to lead, influence and collaborate in complex, cross-functional environments and to deliver multiple initiatives at once