Team Lead, IT Support APAC

About the role

As Team Lead, IT Support APAC you will be based in our Singapore office, building and leading a best‑in‑class regional support function. You will manage a distributed team of five across Singapore and Bengaluru, combining dedicated support and hybrid support/engineering roles to elevate the overall APAC IT support experience. The role focuses on improving the IT experience across all Adyen offices in APAC.

Key responsibilities

• Define and execute short‑, medium‑ and long‑term support strategies aligned with global business goals.
• Lead, mentor and develop a distributed team of five engineers and support staff.
• Deliver operational excellence by ensuring high‑quality technical resolution and internal customer service.
• Identify and automate repetitive tasks, continuously improving internal IT systems and workflows.
• Plan, scope and drive agile support improvement projects, managing timelines and budgets.
• Make architectural and tooling decisions that fit the broader business strategy.
• Partner with senior regional management to translate business needs into actionable technical projects.
• Collaborate with Business Enablement, HR, Compliance, Procurement and Workplace Experience to ensure a seamless employee experience.

Required profile

• 2‑5+ years of people‑management experience in IT support, technical support or engineering environments.
• Proven ability to recruit, coach and develop talent, driving high performance.
• Strong business acumen with the capability to empower the team in stakeholder interactions.
• Deep experience with cloud tools and identity providers such as Google Workspace, Okta, Jamf and Slack, and managing macOS environments.
• Hands‑on knowledge of ticketing systems, data analysis and scripting/automation to reduce manual workloads.
• Understanding of AV and infrastructure technologies including Logitech, Zoom Rooms and monitoring tools like Grafana.
• Fluent English communication skills and a strong in‑office presence.

Required skills

• Google Workspace
• Okta
• Jamf
• Slack
• macOS administration
• Ticket management systems
• Scripting/automation (e.g., PowerShell, Bash)
• Grafana
• Logitech meeting room equipment
• Zoom Rooms