Temporary Patient Service Associate, A&E (2 Rotating Shifts)

About the role

NHG is hiring a temporary Patient Service Associate for its A&E department, covering two rotating shifts. The role provides patient services such as financial counselling, registration, medical appointment scheduling, billing of services and customer service counter duties. Patient information must be kept up to date and handled in compliance with the Personal Data Protection Act (PDPA).

Key responsibilities

• Assist in making the A&E and clinic ready to receive patients and visitors, and welcome them professionally at all service points.
• Ensure compliance with hospital policies and standard work processes.
• Answer patient and staff enquiries about clinic services, appointments and billing.
• Support accurate billing by entering the required information correctly and promptly.
• Maintain a high standard of service through clear communication and help manage patient and stakeholder feedback.
• Support the coordination of patient appointments and take part in improving patient service.
• Take part in ongoing education and training, give cross-departmental support and perform other duties assigned by the Reporting Officer.

Required profile

• Minimum N-Level qualification or higher is preferred.
• Good communication and interpersonal skills.
• At least one to two years of working experience is advantageous.
• Positive, professional and customer service-oriented attitude, with initiative and willingness to learn.
• Able to work rotating morning and afternoon shifts, including weekends and public holidays.