Trading Support Analyst (Front Office)

About the role

This position supports trading platforms for both internal users and external clients in a capital‑markets environment. You will act as a primary contact during client discussions, platform walkthroughs, and onboarding sessions, ensuring users understand execution, booking, and post‑trade processes.

Key responsibilities

• Provide frontline support for trading platforms, assisting internal stakeholders and external clients.
• Participate in client meetings and platform demonstrations, explaining system functionality and trade workflows.
• Support onboarding and adoption of trading systems, guiding users through order entry, execution, and trade lifecycle.
• Troubleshoot and resolve platform issues, including order flow, pricing, connectivity, and post‑trade queries.
• Act as a bridge between Sales, Trading, and Technology teams, translating business needs into technical requirements.
• Collaborate with developers to escalate, diagnose, and resolve production incidents.
• Assist with incident management, ensuring timely communication during platform outages.
• Contribute to platform enhancements, UAT testing, and system roll‑outs.

Required profile

• Minimum 2 years experience in financial markets, trading support, application support, or front‑office operations.
• Prior exposure to equities, derivatives, FX or similar trading environments.
• Comfortable in client‑facing or stakeholder‑facing situations.
• Strong understanding of trading workflows and platform mechanics (order entry, execution, trade lifecycle).
• Ability to communicate technical concepts in a clear, business‑friendly manner.
• Proven problem‑solving skills and capacity to work under pressure during market hours.

Required skills

• SQL
• Python
• OMS/EMS platforms
• Brokerage platform experience