Patient Service Associate – Office Hours (Specialized Outpatient Clinic)

About the role

The Patient Service Associate will work during office hours in a specialised outpatient clinic, providing front‑line support to patients and clinical staff. This entry‑level position is ideal for candidates with an N‑Level qualification who are eager to start a career in healthcare administration. The role involves interacting with patients, managing documentation, and supporting the clinical team to ensure smooth clinic operations.

Key responsibilities

• Schedule and confirm future patient appointments.
• Register patients and enter their details into the hospital information system.
• Assist doctors and nurses with basic medical care tasks when required.
• Handle incoming phone calls, respond to enquiries and provide accurate information.
• Perform general administrative duties and ad‑hoc tasks as assigned.

Required profile

• Minimum N‑Level qualification; no prior experience needed.
• Strong attention to detail and ability to manage confidential patient information.
• Good communication skills in English.
• Willingness to undergo on‑the‑job training.
• Ability to work collaboratively in a fast‑paced environment.

Required skills