Capella Host - Breakfast & Afternoon Tea Service

About the role

The Capella Host is part of the breakfast operations team in Fiamma and the afternoon tea team in Living Room. The host delivers an exceptional dining experience to guests through every interaction, following procedures and protocols and paying close attention to detail.

Key responsibilities

• Breakfast: take orders, share detailed menu recommendations and up-sell products using extensive product knowledge
• Prepare cutlery, crockery and glassware for the table
• Monitor Point of Sale (POS) systems when managing food and beverage orders
• Print bills, check them thoroughly before presenting to guests and accept payment
• Afternoon tea: curate the presentation in the Living Room and set up cutlery, crockery and glassware
• Take food and beverage orders, retrieve and serve food and alcoholic and non-alcoholic drinks to guest tables according to hotel standards
• Anticipate guest needs and provide prompt, attentive service

Required profile

• Diploma in Hotel Management or equivalent
• Relevant experience in the service industry
• Responsible and independent, able to work with minimal supervision
• WSQ food safety certification