Front Office Supervisor

About the role

Mondrian Singapore Duxton, the first Mondrian hotel in Singapore and part of the Ennismore hospitality group, is looking for a Front Office Supervisor. Working under the general guidance of the Front Office Manager, the supervisor coordinates all front office duties and takes part in the clerical work for arriving, departing and in-house guests, using the hotel's property management system in line with hotel policies and procedures.

Key responsibilities

• Handle guest queries and requests, and record and follow up on incidents with the Front Office Manager and/or Director of Rooms
• Report potential hazards immediately so they can be fixed
• Keep track of arrivals and departures, availability and guest names
• Know the hotel's features, services, room types, rates and promotions, and pass sales leads to the Sales Department
• Manage upselling opportunities, email capture and other front office initiatives
• Assist the Front Office Manager in meetings and maintain brand integrity and operational standards across front and back of house areas
• Liaise with the manager on feedback in internal and external reports, and report defective equipment
• Monitor pre-registered arrivals, check off no-shows and charge them, and greet regular and VIP guests
• Ensure guest privacy and security, comply with the hotel credit policy and standard financial procedures, and complete special projects or emergency call-outs

Required profile

• Authentic, honest and accountable, with a sense of ownership and dependability
• Fun, energetic and upbeat, yet attentive and detail-oriented
• Original and open to new ideas, with a focus on guest satisfaction