Account Executive - CCaaS (Contact Centre)

About the role

Cisco's Webex Customer Experience Sales Acceleration team is looking for a Customer Engagement (CCaaS) Sales Specialist for Singapore. The team drives growth in Contact Centre, AI for CX and CCaaS across Asia Pacific, and you will own the growth of this portfolio in one of the region's most competitive markets. Success is measured by revenue growth and market share in Singapore.

Key responsibilities

• Drive revenue growth and market share for the Contact Centre, AI for CX and CCaaS portfolio through direct and channel-led motions.
• Lead strategic solution sales cycles from opportunity creation through business case, commercial construct and close.
• Act as a trusted advisor to CX, customer service, digital and IT executives, articulating a technology vision and value proposition.
• Enable and coach account managers, collaboration specialists and partner sellers on positioning the Webex Customer Experience portfolio.
• Work with technical solution architects, product management and third-party contact centre partners to deliver a technology plan aligned to the account strategy.
• Build and maintain an accurate pipeline and forecast, and share competitive and market insight with the Global Contact Centre Business Unit.

Required profile

• 15+ years of technology sales experience, including 10+ years selling Contact Centre, CCaaS, CPaaS or customer experience solutions to enterprise customers.
• 10+ years consistently achieving an individual revenue quota for solution or application sales.
• 5+ years selling through a channel-led go-to-market model, including joint pursuits with channel partners, systems integrators or third-party contact centre partners.
• Proven enterprise sales track record in Singapore and one or more ASEAN markets, with relationships with senior and executive-level stakeholders.
• Preferred: experience in an overlay or specialist sales role in a matrixed global organisation, familiarity with the CCaaS and AI for CX landscape, and a bachelor's degree in business, engineering or a related field.

Required skills

• Working knowledge of Contact Centre, SaaS and cloud architectures, including campaign management, workforce optimisation, quality management and AI for CX.
• Strong executive presence and consultative interpersonal skills.