Administrative & Customer Service Executive

About the role

Join Black Hair Salon’s Customer Service team as the first point of contact for clients, handling enquiries, appointments and front‑desk operations to ensure a warm and seamless salon experience.

Key responsibilities

• Manage the salon’s front desk and handle customer enquiries via WhatsApp, Instagram, phone and other channels.
• Process appointment bookings, confirmations, rescheduling and special requests.
• Greet customers, assist with check‑in and check‑out, and coordinate with hairstylists for smooth daily operations.
• Perform basic administrative duties and support e‑commerce order processing.
• Assist marketing campaigns, promotions and ad‑hoc administrative tasks.
• Uphold the high standard of service and hospitality expected by Black Hair Salon.

Required profile

• Positive, cheerful and approachable attitude.
• Genuine enjoyment of serving and interacting with people.
• Patient and attentive to customers’ needs.
• Responsible, organised and dependable.
• Proactive, willing to learn and a good team player.

Required skills

• Microsoft Office
• Google Workspace

What we offer

• Quarterly hair makeover & pampering privilege
• Training and guidance provided
• A lively, creative and people‑oriented working environment
• Opportunities to learn and grow with the team