Administrative & Customer Service Executive
BLACK HAIR SALON PTE. LTD. · Singapore
Job description
About the role
Join Black Hair Salon’s Customer Service team as the first point of contact for clients, handling enquiries, appointments and front‑desk operations to ensure a warm and seamless salon experience.
Key responsibilities
- Manage the salon’s front desk and handle customer enquiries via WhatsApp, Instagram, phone and other channels.
- Process appointment bookings, confirmations, rescheduling and special requests.
- Greet customers, assist with check‑in and check‑out, and coordinate with hairstylists for smooth daily operations.
- Perform basic administrative duties and support e‑commerce order processing.
- Assist marketing campaigns, promotions and ad‑hoc administrative tasks.
- Uphold the high standard of service and hospitality expected by Black Hair Salon.
Required profile
- Positive, cheerful and approachable attitude.
- Genuine enjoyment of serving and interacting with people.
- Patient and attentive to customers’ needs.
- Responsible, organised and dependable.
- Proactive, willing to learn and a good team player.
Required skills
- Microsoft Office
- Google Workspace
What we offer
- Quarterly hair makeover & pampering privilege
- Training and guidance provided
- A lively, creative and people‑oriented working environment
- Opportunities to learn and grow with the team
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Published 1 week ago
Expires 2 weeks from now
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BLACK HAIR SALON PTE. LTD.
Singapore
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