Asset & CSI Management Analyst

About the role

BCS, a wholly owned subsidiary of the NETS Group, manages and operates clearing and payment infrastructure such as FAST, IBG, CTS, PayNow and SGQR Central Repository. The ITSM Continual Service Improvement (CSI) Lead drives service excellence, process maturity and strategic improvement across the organization, establishing and managing the CSI practice. The role also ensures governance, compliance, lifecycle management and optimization of hardware, software, cloud and SaaS assets while keeping an accurate view of the technology estate.

Key responsibilities

• Lead the enterprise-wide IT Asset Management strategy for hardware, software, cloud and SaaS assets, including procurement, deployment, maintenance, refresh and retirement
• Ensure compliance with MAS regulations, cybersecurity requirements and internal governance standards, and take part in internal and external audits
• Maintain ITAM tools, asset repositories, CMDB integrity and asset tracking; set governance standards, naming conventions and configuration policies
• Work with Cybersecurity, Infrastructure and Application teams on asset hygiene, patch compliance and end-of-life risk
• Maintain the Technology Improvement Roadmap, review CSI policies and standards, and define business cases, benefits and success criteria for improvement initiatives
• Run maturity assessments, identify inefficiencies and bottlenecks, and track initiatives through completion
• Define and maintain CSI KPIs, report on improvement performance to executives, and engage stakeholders

Required profile

• Bachelor's degree in Information Technology, Computer Science, Engineering or a related field
• Minimum 6 years of experience in IT Service Management, Service Improvement, Operational Excellence or Technology Governance
• Experience in regulated environments, preferably in financial services

Required skills

• Strong knowledge of ITIL 4/5 Continual Improvement practices
• Analytical, planning and programme management skills
• Stakeholder management and communication skills, including engagement with senior leaders
• Working knowledge of ServiceNow is an advantage; ITIL 4/5 certification preferred