Assistant Director (Marketing and Operations)

About the role

SUSS Academy, part of Singapore University of Social Sciences, is looking for an Assistant Director to lead operational and marketing transformation. The role supports the academy's growth, strengthens learner engagement and builds a scalable, AI-first, people-centred operating model.

Key responsibilities

• Operational transformation: redesign workflows and team structures, introduce AI-enabled processes and set responsibilities, handoffs, KPIs and service standards.
• Marketing and growth: develop an omnichannel B2C strategy, strengthen brand positioning and drive learner acquisition for executive and AI-led programmes, working with Communications & Marketing, Alumni Relations and professional bodies to reach mid-career PMETs in the care and social impact sectors.
• Team leadership: lead and develop the Operations and Marketing team, building capability in AI, CRM, lead conversion and learner advisory services, and foster accountability, continuous improvement and succession readiness.
• Learner experience: improve the end-to-end learner journey across all delivery modes, including website usability, enrolment and post-course engagement, using learner feedback and satisfaction measures.
• Commercial performance: partner with Portfolio and Business Development leads on enrolment and revenue forecasts, manage the operational P&L and marketing budget, and track returns against training places and revenue.

Required profile

• 12-15 years of relevant experience, including at least 5 years in senior leadership overseeing operations and marketing.
• Proven success in growing B2C channels and leading organisational, process and team transformation.
• Strong people leadership skills, with the ability to develop and retain teams through change.
• Strategic and commercially focused, with a data-driven approach to performance and revenue growth.
• Motivated by workforce development, social impact and the care sector.

Required skills

• Digital fluency and willingness to apply AI and automation to improve productivity.
• Strong communication and stakeholder engagement skills.

What we offer

• Competitive pay package.
• Hybrid work arrangement (subject to job role).
• Medical benefits and flex benefits.
• Family care leaves and volunteer service leaves.
• Wellness and recreation activities.
• Lifelong learning opportunities and career development through internal job postings and transfers.