AVP - Application Support (Central Function)

About the role

The NETS Group, a payments services group operating Singapore's national debit scheme, is looking for an AVP to lead its central function for application operations. The role provides oversight of the production support for the NETS Payments System applications to ensure maximum service uptime in line with regulatory requirements. It also leads and manages the SRE Production team, which delivers daily BAU support for application incidents, maintenance, installations, upgrades and patches, and manages vendor engagements.

Key responsibilities

• Ensure IT production stability, drive incident recovery to reduce MTTR, and lead the L2 Production team in daily BAU incident and service request handling
• Coordinate with application teams, the Incident and Problem managers and the data gathered from blameless postmortems to drive continuous service improvement
• Analyse operational trends to improve production stability and resiliency
• Work with the project team on IT governance, NFR, operational readiness, supportability and automation, and advise PMs/POs on prioritising NFR user stories
• Take part in early requirements gathering, analysis, SIT and UAT, and act as change release reviewer and gatekeeper giving Go/No-Go recommendations on production readiness
• Run audits and controls, track and remediate risks, and support disaster recovery exercises and level 2 incident response
• Own IT Operations KPI data quality (Jira and HPSM rules), Service and Asset Configuration Management (ServiceNow, IAM roles) and IT Service Continuity Management
• Liaise with product owners and business stakeholders on ITSM and compliance with policies and procedures

Required profile

• Diploma or degree in Computer Science or a relevant technology discipline
• At least 10 years' experience in application development or support in medium to large organisations
• Prior experience leading a team of support engineers and acting as an IT custodian is preferred
• Knowledge of payments or transaction banking systems is highly advantageous
• Willingness to work occasional non-standard hours during complex deployments

Required skills

• Application servers: JBoss, Apache, Tomcat, WebSphere, IIS, Red Hat IAM, Spring Boot
• Java, JavaScript, HTML, CSS; Linux, UNIX, Windows; MySQL, MSSQL, Oracle; SQL
• Scripting and automation (Bash, VBA, Python, Excel)
• ITIL Incident, Problem and Change Management
• SRE concepts and ELK monitoring for application observability