Collection Assistant – Debt Recovery

About the role

The Collection Assistant will manage overdue motor hire‑purchase accounts, contacting customers to recover outstanding installments and negotiating repayment plans. The role also involves coordinating with repossession agents and maintaining accurate records of all collection activities.

Key responsibilities

• Manage an assigned portfolio of overdue motor hire‑purchase accounts across various delinquency buckets.
• Contact customers via calls and messages to recover outstanding installments.
• Negotiate repayment plans, restructures, and settlements within approved guidelines and monitor adherence.
• Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, including voluntary surrender and shortfall recovery after vehicle disposal.
• Maintain accurate, timely records of all collections activities, payment arrangements, and account statuses in the system.
• Record payment information, update account details, and maintain accurate records of all customer interactions.
• Perform any other ad‑hoc duties as required.

Required profile

• 1–2 years of collections or debt‑recovery experience, preferably in motor hire‑purchase.
• Strong negotiation skills and composure in difficult conversations.
• Meticulous record‑keeping and follow‑up.
• Intermediate knowledge of Excel.
• Ability to work independently while collaborating with various departments and stakeholders.