Customer Service Officer cum Receptionist
Venus Beauty · Singapour
Job description
About the role
We are looking for a Customer Service Officer cum Receptionist to manage our hotline and provide first-level support to customers. The role involves handling inbound calls, responding to emails, and ensuring timely resolution of enquiries.
Key responsibilities
- Answer and screen telephone calls, directing them to the appropriate department.
- Provide quality service to customers via phone and email.
- Coordinate with internal staff to close all customer service calls and complaints.
- Resolve queries efficiently and promptly escalate issues when needed.
- Perform other ad‑hoc duties as assigned.
Required profile
- Minimum GCE ‘N’/‘O’ Level.
- 1–2 years of relevant experience in customer service or retail.
- Strong analytical, problem‑solving and decision‑making abilities.
- Ability to work independently with minimal supervision.
- Customer‑oriented with good interpersonal and communication skills.
Required skills
- Proficiency in Microsoft Excel.
- Proficiency in Microsoft Word.
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Published 2 days ago
Expires 1 month from now
9 views · 0 interested
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Venus Beauty
Singapour
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