Executive Manager (Compliance & Ops Branch)

About the role

The Choa Chu Kang Operations Department is looking for a highly motivated Executive Manager to support the Senior Assistant Director in managing the cleaning, facilities management, arborist and landscaping contracts at Choa Chu Kang Cemetery.

Key responsibilities

• Manage appointed contractors and other parties involved in facilities management to achieve optimal maintenance standards.
• Oversee the maintenance of equipment and machinery within the facilities to ensure smooth and efficient operations.
• Coordinate with contractors and manage contracts so that work is followed up promptly and complies with contract requirements.
• Track work progression and ensure reports are submitted on schedule.
• Work with relevant agencies and stakeholders, and monitor timely approvals of requirements, issuance of purchase orders and payments to contractors and vendors.
• Conduct regular workplace safety and health meetings and toolbox talks.
• Investigate and resolve feedback from members of the public and stakeholders, and handle appeals.
• Plan and take part in operations for special annual festivals such as Qing Ming and the Lunar 7th Month.
• Review and monitor current processes to improve productivity and service standards.
• Perform other duties assigned by the supervisor.

Required profile

• At least 5 years of experience in facilities management, environmental public health or another field, in a leadership position with operations or service management.
• Experience in contract management and leading a team.
• Able to lead, interact with and foster teamwork, and to handle adverse situations and difficult customers.
• Willing to work in an after-death care services environment and on weekends and public holidays.

Required skills

• Proficiency in Microsoft Office applications.
• Good problem-solving, writing and communication skills.
• Attention to detail, organisation, ability to multi-task, and self-driven attitude.