General Manager (Hotel)

About the role

A client in the hospitality industry is looking for an experienced General Manager to lead overall hotel operations, business performance and strategic planning. The role suits a commercially driven leader with strong financial acumen who can deliver profitability, operational excellence and exceptional guest experiences while working closely with hotel owners and key stakeholders.

Key responsibilities

• Lead all aspects of hotel operations and give strategic direction to department heads.
• Own the hotel's financial performance and ensure revenue, profitability and guest satisfaction targets are met.
• Prepare, present and execute the annual operating budget, sales and marketing plan and capital budget.
• Set short- and long-term business goals and drive initiatives to achieve them.
• Review P&L performance, identify improvements and implement revenue growth and cost management strategies.
• Maximise room yield and overall revenue through sales strategies and yield management.
• Work with department heads to improve productivity, service delivery and efficiency, and hold regular management briefings.
• Ensure compliance with operating controls, SOPs, policies, procedures and service standards.
• Oversee capital projects, refurbishment and guest service improvements.
• Build strong relationships with hotel owners and stakeholders so business decisions support the property's objectives.

Required profile

• Proven experience in hotel general management or a comparable senior hotel leadership role.
• Demonstrated ability to lead multiple departments and manage overall hotel performance.
• Track record of driving revenue growth, profitability and operational improvements.
• Strong leadership, communication and stakeholder management skills.
• Hands-on, accountable and collaborative approach, committed to service excellence.

Required skills

• Understanding of hotel P&L, budgeting, financial analysis and cost management.
• Knowledge of hotel sales, room yield and revenue management.