General Manager, Nanyang Executive Centre (NEC)

About the role

The Hospitality Unit, part of NTU's Office of Commercial and Auxiliary Services, manages the Nanyang Executive Centre (NEC), one of the university's flagship hospitality assets used for executive education, conferences, events, dining and accommodation. The General Manager provides strategic leadership and oversees NEC's overall performance so that it delivers outstanding hospitality experiences while supporting the University's academic, commercial and engagement objectives.

Key responsibilities

• Set NEC's long-term direction and ensure its hospitality, commercial and business objectives align with the University's priorities.
• Work with the appointed hotel operator to ensure compliance with contractual obligations, service standards and financial targets.
• Develop SLAs, SOPs, operational policies, guest service standards, reporting frameworks and performance measures.
• Lead business and financial planning, including annual business plans, operating budgets, capital expenditure proposals, forecasts and performance reports.
• Drive operational performance through regular reviews, meetings and site inspections, ensuring guest satisfaction, efficiency, service quality and financial performance.
• Plan and enhance hospitality and commercial assets, including maintenance, asset enhancement and lifecycle planning.
• Build the NEC team and foster a collaborative, stakeholder-centric culture with the hotel operator and other partners.
• Identify growth opportunities through new programmes, partnerships and business opportunities.
• Support executive education, conferences, campus events, international engagements and research collaborations with University leadership and external partners.
• Establish governance and risk management, including compliance with legal, regulatory, safety, environmental and sustainability requirements, business continuity planning and operational resilience.
• Monitor market trends, customer feedback and performance to improve services and competitiveness.

Required profile

• Bachelor's or Master's degree in Hospitality Management, Business Administration or a related field.
• Minimum 15 years in the hospitality industry, with at least 6 years in a leadership role.
• Proven track record of managing hospitality assets, improving customer experiences and driving profitability.
• Experience with hotel management agreements, asset management or owner representation is advantageous.
• Experience managing functions such as Sales & Revenue and Rooms, with a results-driven approach and commercial acumen.
• Experience managing high-value service contracts and strategic partnerships, and extensive collaboration with internal and external stakeholders.

Required skills

• Familiarity with budgets, P&L reports, revenue management, workforce planning and sales strategies and segmentation.
• Excellent organisational, interpersonal, communication and leadership skills.