Growth Product Manager - Chat & GTM

About the role

EPOS360, a B2B SaaS point-of-sale platform for F&B SMEs in Singapore and Malaysia, is hiring a Growth Product Manager within its AI Commercial team. The role owns chat as a growth channel and drives the go-to-market initiatives that run through it, using data and experimentation to set priorities. It is a product and program role, reporting to the Head of AI Commercial, based in Singapore with regional scope.

Key responsibilities

• Own the chat growth roadmap from a business and customer-outcome perspective, defining what the chat should achieve, for whom and why
• Define product requirements and user stories for chat features and partner with engineering on execution
• Own message and flow content decisions with marketing, including what the bot says and when it hands off to a human
• Own go-to-market planning for new products and growth initiatives, sequencing launches against team and market capacity
• Coordinate with marketing, BD/sales and customer success on launch timing, enablement materials and messaging, and manage the GTM calendar
• Unblock stalled launches proactively and escalate early
• Define and track growth metrics (engagement, conversion, satisfaction) and run experiments such as A/B tests on messaging, flows and sequencing
• Feed channel performance into the team's attribution and CAC model and report growth performance to leadership regularly

Required profile

• 3-5+ years of product management experience, ideally with growth or GTM experience in B2B SaaS
• Track record of managing cross-functional programs across three or more stakeholder groups (marketing, sales/BD, CS, engineering) without direct authority
• Comfortable partnering with technical teams without deep architecture expertise
• Data literacy: comfortable reading dashboards and designing experiments to make prioritization calls
• Based in Singapore, with exposure to Malaysia market nuances

Required skills

• SQL is a plus, not required
• Experience with messaging or chat products (WhatsApp, Telegram or similar) is a plus, not required
• Nice to have: HubSpot or a comparable CRM, and prior experience in F&B, retail or SME-focused SaaS

Success in the first six months includes a documented chat growth roadmap tied to clear business outcomes and at least one GTM launch coordinated across three or more teams and delivered on schedule. Apply through the EPOS application process.