Guest Relations Executive – Front Office

About the role

We are looking for a proactive Guest Relations Executive to join our front‑office team. In this role you will be the first point of contact for guests, ensuring a warm welcome, smooth check‑in and check‑out, and memorable stay experience.

Key responsibilities

• Greet and register arriving guests in line with hotel standards and procedures.
• Deliver courteous, efficient service and fulfill guest requests whenever possible.
• Process guest departures accurately and courteously.
• Own and resolve guest issues promptly, following established protocols and escalating to the Duty Manager when needed.
• Provide accurate information on hotel facilities, local attractions, events and services.
• Maintain positive relationships with all in‑house guests throughout their stay.

Required profile

• Diploma in Hospitality, Tourism or a related field (preferred).
• At least 1 year of relevant experience in the hospitality industry.
• Willingness to work rotating shifts, including weekends and public holidays.

Required skills

• Familiarity with the Opera property management system.