Investigations Officer (Assistant Manager / Principal / Senior / Executive)

About the role

The Land Transport Authority (LTA) is recruiting an Investigations Officer covering the grades of Assistant Manager, Principal, Senior and Executive. The role investigates violations of the Road Traffic Act (RTA), Active Mobility Act (AMA), Electric Vehicles Charging Act (EVCA) and their subsidiary legislation, ensuring prompt and fair action against offenders.

Key responsibilities

• Conduct interviews with persons connected to cases to gather facts and information, and carry out fieldwork, site visits and system checks to secure evidence.
• Coordinate with internal and external stakeholders to gather evidence and keep the investigation process running smoothly.
• After investigation and approval by Team Leaders (senior officers), prepare court charges, summonses, Notices of Traffic Offence or Notices of Offence.
• Prepare investigation papers, arrange subpoenas of witnesses as required by the prosecutor, and attend court hearings to testify and present evidence.
• Record complaints and reports from walk-in members of the public (when required), handle general enquiries and deal with feedback and phone calls about appeals on investigation cases.
• Take part in project-based work to improve Investigations' processes, including helping senior officers with requirement gathering, data analysis, document drafting and review, system testing, report preparation, submissions and presentations.

Required profile

• Knowledge in any discipline.
• 2-3 years of relevant experience in investigations and enforcement for Principal/Senior Executive, and at least 5-8 years for Assistant Manager; some customer service experience is beneficial.
• Good written, presentation, interpersonal and analytical skills, and ability to write strategically.
• Meticulous, organised, able to work independently and multi-task in a fast-paced environment.

Required skills

• Good knowledge of Microsoft Outlook and Microsoft Office (Word, Excel, PowerPoint).
• Medical declaration and/or further assessment may be required during shortlisting.