Junior IT Support Engineer – Desktop Provisioning

About the role

We are seeking a motivated Junior IT Support Engineer to handle the provisioning, imaging, and deployment of desktops and laptops for end users. This entry‑level position offers hands‑on experience in an enterprise IT environment, focusing on hardware setup and basic end‑user support.

Key responsibilities

• Provision, image, and configure desktops and laptops for new hires and existing users.
• Install operating systems, standard software, and enterprise applications.
• Perform device setup including domain joining, user account configuration, and security policies.
• Coordinate with IT teams to ensure devices meet company standards before deployment.
• Troubleshoot basic hardware, OS, and software issues during provisioning.
• Maintain accurate records of assets, device assignments, and inventory.
• Assist with device refreshes, replacements, and decommissioning.
• Follow documented IT procedures and imaging standards.

Required profile

• Basic understanding of Windows 10/11 operating systems.
• Familiarity with desktop and laptop hardware components.
• Knowledge of OS installation, imaging, or system setup concepts.
• Basic networking fundamentals (LAN, Wi‑Fi).
• Willingness to learn enterprise tools and IT processes.
• Good communication and documentation skills.

Required skills

• Windows 10
• Windows 11
• Desktop hardware
• Laptop hardware
• OS installation
• Imaging
• SCCM
• Intune
• MDT
• Active Directory
• LAN
• Wi‑Fi
• CompTIA A+
• IT Fundamentals